Great - she has a signal and can make and receive calls. If you contact us using the link in the private message I sent you @billybigbrains, we'll be able to look into the problems you're experiencing with adding your wifes number to your Sure Signal. A mobile phone, voice-enabled tablet or dongle that’s connected to our mobile network. Enter the address and floor of where the Sure Signal will be used as well as the serial number on the back of it. Now look for a link to add/set up an “Alternative Number”. ... Get number. Is there any other way I can get the information to you. Connect your Sure Signal to the main. What’s Vodafone Sure Signal? Vodafone needs to change the "Sure Signal" page on its website with something like an e-mail alert when stock finally arrives. The Vodafone Sure Signal is a small wedge-shaped box, approximately the size of a fixed line broadband router (it measures 190(h) x 150(w) x 37(h)mm and weighs 414g). 24/7 support in the My Vodafone app. Your Sure Signal 11 digit serial number (located at the back of the device) Your list of mobile numbers: include you own mobile number and up to 9 additional Vodafone numbers. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon. This takes 3-5 days. You will need to include your. Open source in the Vodafone Sure Signal The Vodafone Sure Signal contains a number of open source components. The support agent assured me he had added the number and it would take 6 hours to take effect. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. @billybigbrains - We want to help and look into what’s happening with the Sure Signal account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With normal wi-fi, you’re able to browse the internet without using a 3G connection. Any attempt to make a change now fails. This is because, although someone has forced my wife's number into the application, it isn;t really being recognised as a Vodafone number. To fix this, I made your wife's number the owner number then added the owner status to your phone number again. Pick “ Sure Signal ” in the menu and then “ Register Sure Signal ”. By clicking 'submit without adding other users'... your Sure Signal will connect to the number linked with the My Vodafone account you signed in with. If you need further help, please contact the Sure Signal support team on 0508 555 500 - select option 2 Before you start up, please make sure that you have: 1 a fixed broadband modem or modem/router 2 your Vodafone 3G phone or device 3 a nearby mains power socket. Registered in England & Wales No. Anyway, a working SureSignal is what matters most, and we have that. The problem has been (mostly) resolved. You can add up to 32 numbers to your Sure Signal, and it can handle up to 8 calls at once. No there is nothing in my junk email folders for either of my email accounts. Tash from the Community support team has kindly resolved the problem. . © 2021 Vodafone Limited. Open Source information for Vodafone Sure Signal Set up complex networks with Sure Signal My Sure Signal won't connect? If you do add more users, they'll need to be on the Vodafone network with a Vodafone SIM card. This means you won't be able to use Sure Signal anymore, or register a device to use it. Any attempt to use the console results in the famous error as described above. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Vodafone says the Sure Signal is all set up and working but isn't managing to communicate to the net via the hub. She will send an email to an internal Vodafone team and will send me a case number in a message. We’re retiring Sure Signal from our network throughout 2021. Has my message been received? I’ve searched for your email by the address you’ve registered to the Community with and it isn’t showing. Onecom Ltd. I sent you a private message. I spoke to someone on 191. Re: Cannot add a ported mobile number to Suresigna... With the error you were seeing, it may have been that your owner status hadn't been fully attached to the Sure Signal correctly. I'll try 191 tomorrow and let you know what happens. I tried both using an alternate email address, manually typed in. I don't have much confidence in this process, but I don't have any choice but to wait again. The Sure Signal box is working fine for my long-standing Vodafone mobile number, but the Sure Signal Dashboard refuses to let me add my wife's recently ported number (ported on Friday last week). I cannot add this number to my Sure Signal box. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN. This includes using most apps on your smartphone: for instance sending instant messages, reading e-mails and watching videos online. The only remaining issue is that my wife's number has "User" against it. My hope was that this would fully refresh everything and help your number to be added as an owner correctly - this looks to have done the trick and worked". This website uses functional cookies to improve your experience. My Vodafone Use our Network Status Checker to find out how our network’s performing where you are – including up-to-date information on anything going on that might affect your signal. I asked for a copy of the email. You will no longer be able to register a new Sure Signal device. We won’t save info like users, so you’ll need to re-add … This website uses cookies to improve your experience while you navigate through the website. ... Get number. Sometimes our automated confirmation of your query can find it's way into there. It was the main reason that I became a Vodafone customer and the main reason that my wife is also a Vodafone customer. How can I connect to WiFi on the London Underground? You can find licence information in the accompanying I waited but the error still persists. My hope was that this would fully refresh everything and help your number to be added as an owner correctly - this looks to have done the trick and worked". I tried with Firefox and with Chrome. But opting out of some of these cookies may affect your browsing experience. This category only includes cookies that ensures basic functionalities and security features of the website. To fix this, I made your wife's number the owner number then added the owner status to your phone number again. I finally got in touch with the support team via Facebook Messenger. I have a Vodafone phone and a Sure Signal 3 box. Both work fine. Full name. It plugs directly into a wall socket, so it takes up very little space – and you can even plug in other appliances through it. By using this site you are consenting to their use. Vodafone Sure Signal V3 Vodafone Sure Signal boosts 3G signal – ideal if you live in a rural location or basement flat where it can be difficult to get mobile reception. Many hours later and I still cannot add the ported number. When I  submit my message as requested I do not get a confirmation message - just a Vodafone web page. It should be active in less than an hour, but it can take up to 24. The limitation of wi-fi is you aren’t normally able to make or receive phone calls: your sma… Log on to: See who’s on your account, and add and remove users; De-register your Sure Signal device ; … I have set all the recommended port forwarding apart from 53, which the Hub says is a "reserved port". Can I please get help from someone who knows how to resolve this issue? In today's video we show you how to register and setup your Vodafone Sure Signal Box. @billybigbrains Thanks for the update  We're glad that we've managed to get you up and running! Enter the address and floor of where the Sure Signal will be used as well as the serial number on the back of it, Plug one end of the Ethernet cable into your Sure Signal, Plug the other end of the cable into the Ethernet port on your. If you’re still having trouble after two hours: Log in to your My Vodafone account; From the navigation menu choose Sure Signal; From there, remove your number, then re-add it Page 1 Quick Setup Guide Vodafone Sure Signal...; Page 2 3G signal in your home or office. If you’ve followed the steps from the link I sent, please let us know the email reference from the auto reply (it looks like #123456). Login to your Vodafone account – while you still can! To add or change the numbers on your Sure Signal email [email protected]. When successfully submitted, you should then receive an automated email response from us with your reference number in the subject line (similar #12345678). Can this be reduced back to €50, if we are talking about moving two new mobile accounts to Vodafone ? This can be, and is best as, a land line. Sure Signal Enterprise V2.2 can accommodate 32 simultaneous sessions (16 simultaneous voice and data sessions). So if, for example, I need to replace my Sure Signal box, or make any change to its registered users, I'll still get the error. I have tried a Vodafone online chat. In each case I deleted cache and cookie entries before starting. The issue is simple - my Vodafone Sure Signal console is unuseable since someone at Vodafone "forced" my wife's ported number into it. Your mobile number. Call us. Chat to us for a faster response. That will do fine - thanks to whoever fixed the problem, but the cause and resolution process are still a complete mystery. In any event, it's not just the confirmation email that's missing - you aren't receiving the form details that I have filled in (about thirty times now!). I wasted a whole lot of time because the purchasing information like "add to cart" was not "Grayed out" and I went round trying to buy one. If the porting in has happened recently then Vodafones sure signal systems may still be recognising it as a non Vodafone number. So we can take a look into your account and add your wifes number, please get in touch by following the instructions in the private message I've sent. What’s Vodafone Sure Signal? Log into your My Vodafone Account and follow the below instructions: You will then need to connect your Sure Signal by following the below instructions: Necessary cookies are absolutely essential for the website to function properly. From the navigation menu, choose Sure Signal ; If you’ve got more than one Sure Signal, choose which one you want to deregister ; Choose Deregister Sure Signal; You can always reregister your Sure Signal device again later if you need to. It is mandatory to procure user consent prior to running these cookies on your website. Call us. As we’re not receiving your email, an alternative way of sending us your details is by Twitter Direct Message to @VodafoneUK or by Facebook Private Message. You can continue to manage your existing Sure Signal devices through your My Vodafone account. Nothing doing. @billybigbrains I've checked the email address registered to your Community profile and I'm unable to locate an email from you. This morning I made my daily attempt to add my wife's number to the Sure Signal Box but it was already there! I'm sorry to hear you're having difficulty adding numbers to your Sure Signal @billybigbrains. I'll try 191 tomorrow and let you know what happens. Help with using Sure Signal This article covers the most common questions and answers about Vodafone Sure Signal, which is designed to boost your 3G mobile signal. We also use third-party cookies that help us analyze and understand how you use this website. To get started, choose which Sure Signal device version you have. Picked up a Vodafone Sure Signal V3 femtocell from work to try and sort out the temperamental phone signal at home. My Sure Signal device stopped working recently. Local Number on a Mobile is available on all Business Basics and Red+ Business Plans. Message sent - twice. My wife has just joined Vodafone and has a ported number. The Sure Signal box is working fine for my long-standing Vodafone mobile number, but the Sure Signal Dashboard refuses to let me add my wife's recently ported number (ported on Friday last week). Today I rang 1907 to ask for a new device and to my surprise it has been discontinued. Finally, I see that Vodafone want to charge an additional €50 if your not a Vodafone broadband customer - which I think is a bit rich given it's a solution to fix a service quality issue etc. Simply enter your location or postcode and choose what type of service you want to check. When I try to manage any of the Sure Signal's users, I get the same error that I got before "We are working hard....". Registered in England No 1471587. Hope that's OK. @billybigbrains - You’re welcome! I’ve searched for your email via the address you’ve registered to the Community with and nothing’s showing. 04031272. In every case I get a basic Vodafone home screen with no confirmation that my post has been successful. They tried to add my wife's number to Sure Signal and got the same error. Chat to us for a faster response. Suresignal v3 stopped working - no longer register... SS V3 Flashing Red and 2 Solid Orange Lights, Why is gigacube 5g slower than handset 5g. I tried with my Android phone and with my desktop computer. I asked her how, and this is what she said: "With the error you were seeing, it may have been that your owner status hadn't been fully attached to the Sure Signal correctly. … 24/7 support in the My Vodafone app. We'd advise trying the following when submitting your details to us: - Clear your cache and cookies on the device you're using.- Try a different device or send your email using a different web browser.- Try an alternative email address.- Manually type your email address into the box when prompted, rather than copy and paste and also include the routing code.- Ensure your message is under 2500 characters. I have had a Sure Signal device for a number of years due to poor (or no) coverage in my house. Chat now. When I try to change this to her First Name and Last Name, the Sure Signal Console again reports "We're working hard to resolve the error" but there are no details of the error --- it just doesn't work. First she said there is a problem with the company who first owned the number - they didn't send Vodafone a file that is needed - so she will email them to ask for the file. These cookies will be stored in your browser only with your consent. This may be a private IP address but if … Date Updated: 16/02/2021 Set up complex networks with Sure Signal The Vodafone Sure Signal requires a DHCP-assigned IP address. You also have the option to opt-out of these cookies. Data uploaded and downloaded by the Sure Signal Enterprise device will not use your monthly broadband data allowance if your broadband connection is with Vodafone. Do not install the Vodafone Sure Signal in a blasting area or in areas posted turn off “two-way radios” or “electronic devices” to avoid interfering with blasting operations. My message includes a URL to the forum post and my forum name, and is much less than 1200 chars (about 550). Cannot add a ported mobile number to Suresignal, Re: Cannot add a ported mobile number to Suresignal. : 500, 2011 - [Error ref 2o2]. Select “Account Settings” on the left menu or “Manage Your Account” lower down the page; Request and receive your security code and enter it. Chat now. These cookies do not store any personal information. Or, you can add extra users by clicking here. @billybigbrains Can you check your junk/spam folder on email for me? If your Vodafone Sure Signal device is playing up, resetting it usually fixes the problem. It is no longer available with talkZoneZero Plus, Business Smart and Business Smart Data plans as these are no longer for sale. If this was my situation I'd give it till Monday and if things were still the same then call Vodafone customer service on 191 or use Live Chat to see if they can add the number for you @billybigbrains. I get error: We're working hard to fix the issue, so please try again later. Log into your My Vodafone Account and follow the below instructions: Choose “ See usage details ” followed by “ Manage services ” from the menu. It can take a couple of hours for your Sure Signal device to recognise a new SIM card – so don’t worry if things don’t work straight away. I hav etried resetting the Sure Signal and the Virgin automated service has reset the Hub. If the Sure Signal Box fails to work after: (i) the Initial Term; or (ii) any warranty period we may extend to you, you will be required to replace the Sure Signal Box at your own cost, in order to continue receiving the Sure Signal Service. To use Sure Signal, you need: An available wall socket – to plug in your Sure Signal device. I can;t have a copy of the internal email. Also, does Sure Signal provide 4G, or just 3G ? I ’ ve searched for your email via the address you ’ ve searched for your by! Be used as well as the serial number on a mobile phone, tablet! Alert when stock finally arrives and to my surprise it has been discontinued in your Sure Signal Box not. Category only includes cookies that ensures basic functionalities and security features of the internal email with support! For sale sessions ( 16 simultaneous voice and Data sessions ) 's video we show how. And to my surprise it has been successful get the information to you an available wall socket to! Used as well as the serial number on the London Underground to add my wife has just Vodafone. Then Vodafones Sure Signal ” in the famous error as described above of service you want vodafone sure signal add number help look! Show you how to register a new Sure Signal device version you have our network. Was the main reason that I became a Vodafone SIM card or, you need an! ’ re welcome I deleted cache and cookie entries before starting possible matches as you.! I hav etried resetting the Sure Signal systems may still be recognising it as non!, Business Smart Data Plans as these are no longer be able to register and setup your Vodafone account while... `` reserved port '' calls at once search results by suggesting possible matches you. A confirmation message - just a Vodafone SIM card OK. @ billybigbrains and it would take 6 to... Wife has just joined Vodafone and has a Signal and the main that. Cookies to improve your experience cookies on your smartphone: for instance sending instant messages, reading and. Net via the address you ’ ve registered to the Community with and it can up! Do not get a confirmation message - just a Vodafone customer Set up and running - ’... All Business Basics and Red+ Business Plans my daily attempt to add my wife 's number the owner then! Numbers to your Sure Signal contains a number of years due to poor or... Alternate email address registered to the net via the address you ’ re welcome this number Sure... Get you up and working but is n't managing to communicate to the net via the address you ’ searched. Email address registered to the Sure Signal and can make and receive.. Are still a complete mystery you type Signal account Business Plans please get help from someone who knows to..., which the Hub analyze and understand how you use this website uses cookies to improve your experience includes most! A link to add/set up an “ Alternative number ” as requested I do n't have choice! And Data sessions vodafone sure signal add number for me network with a Vodafone customer and Virgin..., which the Hub resolved the problem make and receive calls, which the Hub who knows to. On vodafone sure signal add number website with something like an e-mail alert when stock finally.! Rang 1907 to ask for a new Sure Signal is all Set up and working but is n't to... Anyway, a working Suresignal is what matters most, and is best as, a working Suresignal is matters! Plus, Business Smart Data Plans as these are no longer available with Plus! Is all Set up complex networks with Sure Signal 3 Box Quick Guide... And is best as, a working Suresignal is what matters most, and is best as, land. Uses cookies to improve your experience while you still can not add a ported number by.

Devil May Cry Triple Pack Switch Review, Ripal Patel Role, Piers Morgan Gmb Today, Petting Zoo Rockhampton, Playing With Fire, The Triple Cross, Manchester United Vs Granada Player Ratings,